Privacy Policy & Mobile Messaging Terms and Conditions

 

Mercury Clinical Research, Inc. dba Buhay Health & Wellness

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Effective Date: January 1st, 2025

Last Updated: August 25th, 2025

 

At Buhay Health & Wellness, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy, together with our Mobile Messaging Terms & Conditions, explains how we handle your data and communicate with you, including via SMS text messages in compliance with The Campaign Registry (TCR) and 10DLC carrier regulations.

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1. Information We Collect

• Personal Information: Name, email, phone number, address, date of birth.

• Health & Wellness Information: Information related to services, consultations, and treatments.

• Payment Information: Billing details (processed securely by third-party providers).

• Online Data: Device identifiers, IP address, browsing activity.

• SMS Subscription Data: Mobile number, opt-in/opt-out status, and messaging preferences.

• We do not knowingly collect data from children under 13.

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2. How We Use Your Information

• Provide services, schedule appointments, and manage patient care.

• Send appointment confirmations, reminders, and follow-up communications.

• Deliver wellness-related promotions and updates (only with consent).

• Process payments securely.

• Improve our services, website, and patient experience.

• Comply with applicable laws and regulations.

 

3. Sharing of Information

• Authorized Vendors/Contractors (IT services, SMS providers, payment processors) bound by confidentiality agreements.

• Legal or Regulatory Authorities when required by law.

• Business Transfers in the event of a merger, acquisition, or restructuring.

• We never sell your information.

 

4. SMS Messaging, TCR Compliance & Mobile Messaging Terms

• Buhay Health & Wellness participates in The Campaign Registry (TCR) to ensure safe, verified, and consent-based text messaging.

 

4.1 Consent to Receive Messages

• By providing your mobile number and opting in, you consent to receive SMS messages from Buhay Health & Wellness, including:

  • Appointment confirmations and reminders 

  • Health and wellness updates

  • Promotional offers, events, and specials

  • Educational or informational content

• Message frequency may vary. Message and data rates may apply.

 

4.2 Opt-Out & Support

• You may opt out at any time by replying:

  • STOP – to unsubscribe from all SMS communications.

  • HELP – to receive assistance or contact information.

• Opt-out requests are honored immediately. You will not receive additional SMS messages unless you re-subscribe.

 

4.3 The Campaign Registry (TCR) Compliance

• Buhay Health & Wellness is a registered sender with The Campaign Registry, the carrier-backed system that verifies business messaging. This includes:

  • Verified business identity and approved phone numbers.

  • Disclosure of message types and purposes.

  • Adherence to carrier guidelines and consumer protection standards.

 

4.4 Data Handling for SMS Communications

• We only collect your number and preferences for managing SMS communications.

• This information is not sold or rented.

• We use secure systems and approved SMS platforms to deliver campaigns.

 

4.5 Mobile Messaging Terms & Conditions

• By opting in, you agree to the following additional terms:

  1. Message Delivery – We are not liable for delayed or undelivered messages due to carrier issues.

  2. Eligibility – You must be 18 years or older or have parental consent to opt in.

  3. No Guarantees – SMS reminders and alerts are provided for convenience; it is still your responsibility to manage appointments and obligations.

  4. Indemnification – By participating, you agree to indemnify Buhay Health & Wellness against claims related to unauthorized use of your mobile number.

  5. Changes to Messaging Program – We may change or discontinue messaging campaigns at any time. Updates will be reflected in this policy.

 

5. Your Privacy Rights

• Access the personal data we hold about you.

• Correct inaccuracies in your information.

• Request deletion of your personal data.

• Restrict processing of certain information.

• Opt out of marketing communications at any time.

• To exercise your rights, contact us at the details below.

 

6. Data Security & Retention

• We use appropriate technical and administrative safeguards to protect your data from unauthorized access, misuse, or disclosure.

• Personal data is retained only as long as necessary for business, legal, or regulatory purposes.

 

7. Third-Party Links

• Our website may link to external sites. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies.

 

8. Updates to this Policy

• We may revise this Privacy Policy and Messaging Terms from time to time. Updates will be posted with a revised “Last Updated” date.

 

9. Contact Us

• For questions about this Privacy Policy or SMS Terms, please contact us:

• info@buhayhw.com

• (281) 712-4201

• Buhay Health & Wellness

• 460 Park Grove Dr., Katy, TX 77450